Case Study

SCA Managed Services: ​Enhancements and Platform Support

The provision of comprehensive ServiceNow support services including architectural advisory, platform reviews, functionality enhancements, and ongoing BAU support.

The core focus is on strategic alignment of technology with business goals, optimised platform performance, enhanced functionality and user experience, and prompt resolution of operational issues.

These services are tailored to foster efficiency, innovation, and sustained growth across the organisation.​

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business problem

  • SCA needed an uncomplicated method to connect with specialised ServiceNow consultants for enhancing their ServiceNow capabilities.​

  • SCA faced increasing demands from their business operations, necessitating improvements in their ServiceNow capabilities to effectively meet these needs.​

    SCA sought to elevate their ServiceNow functionalities to align with evolving business requirements and ensure they could efficiently support operational growth

Value delivered

  • Simplifying Engagement: SCA needed an uncomplicated method to connect with specialized ServiceNow consultants for enhancing their ServiceNow capabilities.​

  • SCA faced increasing demands from their business operations, necessitating improvements in their ServiceNow capabilities to effectively meet these needs.​

  • SCA sought to elevate their ServiceNow functionalities to align with evolving business requirements and ensure they could efficiently support operational growth.​

  • Through our Managed Service offering and portal, SCA can easily log requests for enhancements and support. They gain full visibility of all cases, facilitating proactive management and swift issue resolution.