Scope

The implementation of Service Graph Connector for Microsoft Intune involved a comprehensive integration process where all necessary systems were interconnected.

This integration ensured seamless data flow and synchronization between Microsoft Intune and other critical IT management platforms, enhancing overall operational efficiency and user experience. Additionally, a CMDB Health Check was conducted to assess the current state and accuracy of Configuration Management Database (CMDB) records.

This involved validating data integrity, identifying discrepancies, and implementing corrective actions to improve data quality and reliability across the IT environment. Furthermore, Hardware Asset Management (HAM) was configured specifically for End-User Device (EUD) assets. This involved setting up automated workflows and policies to track and manage hardware assets throughout their lifecycle—from procurement and deployment to maintenance and retirement.

These efforts aimed to optimize asset utilization, minimize risks associated with hardware incidents, and ensure compliance with organizational policies and regulatory requirements.​

business problem

• The organisation faced challenges including scattered asset data, difficulty in accurately managing End User Device (EUD) information, and a lack of automation in asset lifecycle management. ​

• These issues stemmed from managing assets separately, resulting in fragmented data and inefficient processes. Overcoming these hurdles required a comprehensive solution to unify asset data, improve accuracy, and introduce automation for streamlined operations.